We're committed to your satisfaction and supporting local Australian artists
At KMC Seasonal Flow Collective, we are committed to sharing beautiful, high-quality products that align with our mission of rest, restoration, and supporting local Australian artists. We understand that sometimes things don't go exactly as planned, so we've made our return process clear and simple.
Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This policy does not seek to exclude or limit any rights or remedies you have under the ACL.
We accept returns for change of mind under the following conditions:
Request must be submitted within 14 days of original delivery date
Items must be unused, unwashed, undamaged, with original packaging and tags
Due to the nature of our products (textile goods), all sales of digital artwork/downloads and sale/clearance items are final and cannot be returned or exchanged for change of mind.
In accordance with Australian Consumer Law, please note that for limited-edition seasonal runs or custom-cut fabric products, returns for 'change of mind' are not available. We encourage customers to review product descriptions carefully before purchasing.
If an item arrives damaged, is faulty, or does not meet the product description (e.g., incorrect pattern, stitching defect, faded print), we will rectify the issue immediately.
Please notify us within 7 days of delivery by emailing us at cja@home-kmc.com with the following information:
1. Your original order number
2. A clear description of the fault/defect
3. Photographic evidence of the fault
Upon review, KMC will offer a full refund or a replacement (if stock is available)
KMC will cover the cost of return shipping for all approved faulty goods
We primarily offer exchanges only for faulty items (as per Section 3).
If you require an exchange for a change of mind (e.g., you ordered the wrong size), please follow the Change of Mind Return process (Section 2) and place a new order for the desired item separately. This ensures the fastest service.
For all return inquiries, please contact:
Subject Line
Return Request - [Your Order Number]
Our team is committed to ensuring your satisfaction. If you have any questions about our returns policy or need assistance with a return, don't hesitate to reach out. We're here to support you and our local Australian artists.
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